Privacy Policy

Privacy Policy

At Breath of Savanna Safaris, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and, where necessary, share your personal information when you visit our website, contact us, request a safari quotation, make a booking, or use our services.

This policy applies to information collected through our website, email, telephone, WhatsApp, social media channels, booking and enquiry forms, and other direct communications with us.

Breath of Savanna Safaris is committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws, including the Kenya Data Protection Act, 2019, where applicable.

1. Our Privacy Commitment

Your trust is important to us. We collect and use personal information only where it is reasonably necessary to:

• Respond to your enquiry.
• Arrange and provide our safari services.
• Communicate with you.
• Improve our services.
• Meet legal or contractual obligations.
• Fulfil other legitimate purposes explained in this Privacy Policy.

We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also limit access to personal information to people who need it for legitimate business or service-related purposes.

2. Information We May Collect

Depending on the services you request or the nature of your interaction with us, we may collect information such as:

• Your full name and the names of other travellers in your booking.
• Email address, telephone number, and WhatsApp contact details.
• Country of residence and, where relevant, nationality.
• Travel dates, safari preferences, accommodation preferences, and special requests.
• Passport or identification information where necessary to arrange travel services, permits, park access, flights, or other services.
• Dietary requirements, mobility requirements, or other information necessary to provide your requested services.
• Payment and transaction information necessary to process or confirm your booking. We do not intend to store complete payment-card details where payment is processed through a third-party payment provider.
• Information you provide when communicating with us by email, telephone, WhatsApp, social media, or other communication channels.
• Information submitted through enquiry, quotation, or booking forms on our website.
• Website usage information, including IP address, browser type, device information, and pages visited, where collected through cookies or similar technologies.

We ask that you provide only information that is relevant and necessary for your enquiry or booking.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to safari enquiries and quotation requests.
• Designing and customizing your safari itinerary.
• Processing and managing bookings.
• Arranging accommodation, transportation, park permits, activities, guides, and other travel services.
• Communicating with you before, during, and after your safari.
• Processing or confirming payments through our payment providers.
• Responding to questions, requests, and customer-service matters.
• Providing information about changes to your itinerary or travel arrangements.
• Improving our website, products, services, and customer experience.
• Sending marketing communications, special offers, or safari information where permitted and where you have provided the necessary consent or otherwise permitted us to do so.
• Maintaining business, accounting, and booking records.
• Preventing fraud, misuse, or unlawful activity.
• Complying with applicable legal, regulatory, or contractual obligations.
• Protecting the rights, safety, and property of our guests, employees, business, and service providers.

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by applicable law.

4. Safari and Travel Information

To arrange your safari successfully, we may need to share relevant traveller information with selected suppliers and service providers.

For example, information may be provided to:

• Safari lodges, camps, and hotels.
• National parks, conservancies, and relevant tourism authorities.
• Local guides and drivers.
• Airlines or other transportation providers where applicable.
• Activity and excursion providers.
• Border, immigration, or permit authorities where required.
• Payment processors and financial institutions.
• Technology, website, email, or customer-support providers that assist us in operating our business.

We only seek to provide information that is reasonably necessary for the relevant service.

5. Special or Sensitive Information

Some travel arrangements may require information that is considered sensitive or requires additional protection under applicable law.

For example, you may voluntarily provide information about medical conditions, allergies, dietary requirements, mobility needs, or other special requirements so that we can safely and appropriately arrange your safari.

Where such information is necessary, we will handle it with appropriate confidentiality and security measures and use it only for legitimate purposes connected with providing the requested service, unless otherwise permitted or required by law.

6. When We Share Personal Information

We do not sell your personal information.

We may share relevant personal information with trusted third parties where necessary to:

• Provide the services you have requested.
• Process transactions.
• Operate our website and business.
• Comply with legal obligations.
• Protect our legitimate interests.

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information appropriately and maintain suitable safeguards.

We may also disclose information where required by law, court order, regulatory authority, law-enforcement agency, or other lawful governmental request.

7. Payments

Where you make a payment to Breath of Savanna Safaris through a third-party payment provider, your payment information may be processed directly by that provider under its own privacy and security policies.

We may receive information necessary to identify and reconcile a payment, such as your name, transaction reference, amount, and payment status.

We do not intentionally retain complete credit or debit card details when those details are processed directly by an authorized payment service provider.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and enhance your online experience.

Cookies may help us understand information such as:

• Which pages are visited.
• How visitors navigate our website.
• Approximate website usage patterns.
• Technical information about the device or browser being used.

Some cookies may be provided by third-party services used on our website, such as website analytics, advertising, or embedded content providers.

You can adjust your browser settings to restrict or block cookies. However, disabling certain cookies may affect some website functionality.

9. Website Analytics and Third-Party Services

We may use reputable third-party services to help us operate, analyse, and improve our website and marketing activities.

These services may process certain technical or usage information in accordance with their own privacy policies.

Where third-party services process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

10. International Data Transfers

Breath of Savanna Safaris is based in Kenya and serves travellers from different countries. Some of the technology platforms, service providers, or travel suppliers we use may operate outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements and with appropriate safeguards where required.

11. How We Protect Your Information

We use reasonable technical, administrative, and organisational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include restricted access to information, password protection, secure systems, appropriate staff access controls, and the use of reputable service providers.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. You should therefore also take reasonable precautions when communicating personal information online.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing services.
• Maintaining business and financial records.
• Resolving disputes.
• Enforcing agreements.
• Meeting legal or regulatory requirements.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to any legal or legitimate business requirement to retain it.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Be informed about how your personal information is being used.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure of personal information where legally applicable.
• Object to certain forms of processing.
• Request restriction of processing in circumstances provided by law.
• Request portability of your personal information where applicable.
• Withdraw consent where processing is based on consent, subject to any legal or contractual limitations.

Kenya’s data protection framework provides data subjects with rights including information, access, objection, correction, and deletion rights.

To exercise a privacy right or ask a question about how we handle your information, please contact us using the details provided below.

14. Marketing Communications

From time to time, we may send you information about our safari packages, destinations, special offers, travel guides, or other services.

Where applicable, we will obtain the appropriate consent before sending marketing communications. You may request to stop receiving marketing communications at any time.

A request to unsubscribe from marketing communications will not prevent us from sending important service-related communications concerning an existing enquiry or booking.

15. Children’s Privacy

Our services are primarily intended to be arranged by adults. We do not knowingly seek to collect personal information directly from children for marketing purposes.

Where a child is travelling as part of a family or group booking, information relating to the child may be provided by the child’s parent, guardian, or another person lawfully responsible for the booking.

16. Links to Other Websites

Our website may contain links to third-party websites, including accommodation providers, payment providers, airlines, tourism organisations, and other travel-related services.

Once you leave our website, this Privacy Policy no longer governs the information you provide to those third parties. We encourage you to review the privacy policies of any external websites you visit.

17. Accuracy of Your Information

We aim to keep the personal information we hold accurate and up to date.

If you discover that information we hold about you is incorrect, incomplete, or outdated, please contact us so that we can review and, where appropriate, correct the information.

18. Data Security Incidents

If we become aware of a personal data security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and make any required notifications.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.

When we make significant changes, we may update the “Last Updated” date at the beginning of this policy and, where appropriate, provide additional notice.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

20. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a concern about how we handle your information, please contact us:

Breath of Savanna Safaris
Email: info@breathofsavannasafaris.com
Website: www.breathofsavannasafaris.com
Phone / WhatsApp: +254 797 301 613
Location: Kenya

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.